Privacy Policy | Terms and Conditions | Refund Policy
This privacy notice details how we use the information you provide when using our website and how we use cookies on our website.
We are committed to safeguarding your personal information in line with all applicable laws and any information, which is either held by us or which you provide to us will be regarded by us as personal information and will be treated confidentially.
Collecting personal data
We collect your personal data if you sign up to receive news from us. Data is collected by Wix on our behalf. These records are held by Wix The Hubspot privacy statement is available here: https://www.wix.com/about/terms-of-use
We also collect your personal data if you sign up to buy tickets from us. Data is also collected by Wix on our behalf. These records are held by Wix.
If you choose to get in touch with us via our contact page, this will launch your email client. By voluntarily submitting an email to us we will collect the information you choose to provide within your email (email address, name and any other information you deem relevant) which will be used to send you the information you have requested.
None of the information sent via the above methods (email or forms) will be retained in databases on our website.
We will not share your information with any third parties or use it to send you unsolicited communications from us.
Requesting information we hold about you
If you have submitted information to us, you may get in touch at any time to ask for a copy of the information we hold about you and to have any mistakes corrected or apply any updates.
Third party website links
We may direct you to third party websites from content within our site.
Linked sites will have their own privacy notices, policies and use of cookies which we suggest you review in order to understand their procedures for collecting, using and disclosing personal information.
Please note, we cannot be held responsible for the content of linked websites, any use of these sites, or the privacy practices of these websites.
Children
Whilst this site does not contain explicit or sensitive content, it is not intended for children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to contact us, please get your parent or guardian to do so on your behalf.
Cookies
A cookie is a small text file that is stored on your computer or mobile device when you visit a website – we use these to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of the site. For all other types of cookies we need your permission.
Do Not Track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party advertising networks, social networks and analytics companies.
This website does not currently respond to DNT requests, however, you may opt-out of tracking on this website, including analytics, by following the instructions to opt-out of cookies above.
A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties.
We will continue to review DNT and other new technologies and may adopt a DNT standard in the future.
Consent
By using our website, you consent to the processing of your personal information as described in this Privacy notice.
Contact us
If you have any questions specifically about this Privacy notice or our privacy practices please email us.
Changes to this Privacy notice
We reserve the right to amend this Privacy notice at any time and will post any revisions on this page. Privacy notice review and effective date: 23 February 2024
Refund Policy
We unfortunately do not accept refunds for our events
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.aeremgroup.co.uk (the "Site"). This Site is owned and operated by Aerem Group Ltd. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Aerem Group Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
• Event Tickets.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
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Credit Card; and
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Debit.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Aerem Group Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Aerem Group Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
+44 7483 241683
5 Alum Chine Road Bournemouth Dorset United Kingdom BH4 8DT